Privacy Policy

We understand your concerns pertaining to your data as well as respect your privacy. At Pietralite, we are committed to acting with integrity. With this privacy policy, we highlight how we collect and leverage data to hold ourselves accountable to provide the best experience for our consumers.

This privacy policy demonstrates how and to what extent data is collected automatically and with your consent and our best practices on data collection, information processing, data usage, data maintenance, and data protection.

Following is the detailed breakdown of the terms used to out this document:
  • You/ your/ user - You as the user of Pietralite
  • We - Pietralite
  • Personal Information - Personal identifiers like your name, age, billing address, shipping address, email address, phone numbers, or any other data tied to your personal identity
  • Vendors and Contractors - Our delivery partners, shipping and handling partners within/ outside Gurgaon, advertising partners, financial partners, or any other businesses that support our efforts to help you bring home reliable, and trending tiles and all other products we supply to your home
This policy is applicable to:
  • Online purchases made via Pietralite.com (URL - https://pietralite.com/),
  • Off-line purchases made at Pietralite India at our Gurgaon outlet, and
  • Online activity and interactions made on this website only.
This information is not applicable to purchases made through third-party vendors or impersonators. Please note that PIETRALITE currently has one ONLY off-line store at the following address:
  • PIETRALITE.COM
  • V.P.O - PALI, REWARI - NARNAUL ROAD, REWARI, HARYANA, INDIA Pincode: 123102
  • GST – 06BJNPA9547H1ZY

Kindly drop us a word at sales@pietralite.com to notify us of any fraudulent activity.

Please read this privacy policy in its entirety to understand our best practices for information processing. We have implemented a reasonable amount of security practices and procedures that facilitate information protection within the nature of our business. Although we assuage secure transactions, we cannot warrant the complete safety of all the information transmitted to us through you. By accessing this website, you agree, and acknowledge our privacy policy and terms of use.

  • We reserve the sole right to change or update this policy at any time with no prior notice or communication with the user. The user hereby acknowledges understanding that Pietralite will not be providing any explanation pertaining to the reason for the updates. Kindly keep revisiting our website to keep yourself apprised. The continued use of our website is consent to collect, use and process information, as set out in the information below.
  • This privacy policy forms an integral part of your use of our site. It must be read in conjunction with our web assessment guidelines, Facebook pixel’s privacy policy & terms of use, and Google For Business’s privacy policy & terms and conditions.
  • In case of any conflicts between this privacy policy and terms and conditions, we are at liberty to choose the prevailing terms for faster conflict resolutions.

For any clarifications, comments, or feedback associated with this document, please write to sales@pietralite.com.

PIETRALITE is answerable to the governing bodies, and other regulatory authorities under the jurisdiction of India. The user is deemed to accept that any legal action, or proceeding resulting from your use of the platform, can be brought only in courts/tribunals within the jurisdiction in Gurgaon, Haryana, India. The user must irrevocably submit to the jurisdiction construed above. It is clarified that when visiting the website from any location outside Gurgaon, India, the user handles their own compliance of local laws to the extent of applicability of the jurisdiction regarding the transmission of data within the states and the countries involved.

We collect information from users via two principal sources: automated data technologies, and data from the customer with consent via actions performed on the platform. The use of this website binds the user in agreement that the following identifiers are obtained with their consent. The user can exercise their judgment to opt-out, change, access information from Pietralite via the Update option on their account or write to us at sales@pietralite.com.

Please note that information obtained via orders must be shared with the required vendors and contractors until the fulfilment of the shipment is complete, following which it is archived at our end. Here is a detailed overview of the information collected, its definition, and its use.

Type of Data Definition of Data Definition of Data
Identifiers Name, Phone Number, Email Address, Billing Address, Shipping Address, Pincode
  • Keeping the client abreast with the latest status of the order
  • Communication during the buying process
  • Order fulfillment via affiliated vendors and contractors
  • Targeted advertising and promotional offers
  • Location data for internal reporting and accounting
Financial Information Transaction amount, Payment Mode, last four digits of credit /debit card, transaction reference number
  • Order fulfillment purposes
  • Improving customer experience
  • Faster query resolution and smooth delivery of the order
  • Finance and accounting purposes
Order Contents Items ordered, number of units, any additional comments or feedback
  • Improving customer experience
  • Enhancing procurement and product portfolio
  • Internal reporting and planning marketing initiatives

Automated data collection technologies, in this context, refer to a group of a proprietary set of technological interventions and systems that we have put together on this website to understand buyer behavior, interests, smooth functionality, other faces of navigation that help us serve you better. The usage of this website (with or without logging in) is the equivalent of your consent and thus enables us to access this information. Below is the detailed breakdown of the data and its use in our business.

Type of Data Subtype of Data Purpose and Use
Cookies Functionality cookies
  • Enhanced navigation and web surfing experience on this website
  • Faster loading speed and minimal wait time
Analytics cookies
  • Map the usage and the interaction between the user and the interface
  • Collect, analyze, and derive insights to strive for continuous improvement of this platform
  • Includes Google Analytics, Facebook Pixel, and other web development tools
Customer Preference cookies
  • Personalize your experience by saving important preference details, including your preferred language, delivery options, and browsing history
Advertising cookies
  • Delivering tailored ads to you
  • Keep you informed about our latest products, deals, and other promotional activities
Social Media Advertising Facebook and Instagram Understand your likes and dislikes better
Google ads Generate a better network of interest-based ads with our proprietary tools and technologies for optimum performance

The user has complete rights to opt-out, or block any of the above listed automatic data collection technologies. For more details, refer to Your Rights section of this privacy policy. We also may use a vast and versatile network of add tags pixels, mobile identifiers, and more depending on the services available on social networking sites.

Any references to any product, services, names, marks or any other hyperlinks or embedded links to third-party products, information, or services are provided solely for the convenience of the user and do not imply any form of endorsement, recommendation, or sponsorship of the information, product, or service by PIETRALITE. The user is advised to exercise their judgment when sharing personal information. The user by default must abide by the privacy policies of the third-party website and, in such cases, the user's discretion is advised. We also suggest reading through the terms of use, terms and conditions, and privacy policy before sharing sensitive information.

All the content (multimedia, and otherwise) on this website is created by PIETRALITE and their advertising partners unless stated otherwise. The user cannot reproduce, plagiarise or share any of the contents of this website without seeking permission. Sharing this content without any credits will be deemed as unauthorized use of our intellectual property and the user will have to bear severe legal consequences.

The user may withdraw consent from collecting information at any time by using the equivalent options. This section of the privacy policy highlights the key circumstances and rights of the user.

To remove your user account with PIETRALITE, you need to make a formal request through the registered email address and verify the same. Upon complete authentication of your account, we will delete your user profile from our database. Personal details like Name, Contact number, Email, Billing address, Shipping address, Items Ordered will be still available in the GST invoices which is submitted at the government department.

To access records of all the information, the user can do so by

  • visiting the profile section of their account as a registered user of the website, or
  • the user can write to us at sales@pietralite.com.

We will take the necessary action upon receiving the request. However, we may not be able to remove the information comprehensively.

the user can write to us at sales@pietralite.com.

The user can place a request for changes in information, including phone number, email address, billing or shipping address at any time.

We use a number of encryptions, SSL, and other technologies to support our initiative to keep your data safe and secure. With the inherent nature of the internet, however, we cannot warrant the complete removal of the requested data.

For any other queries, feedback, or clarification, please write to us at sales@pietralite.com